Refund Policy
Returns & Refund Policy
Last Updated: November 12, 2025
At CAMAYYA, your satisfaction means everything to us. We stand by the quality and craftsmanship of every product we offer, which is why we’ve created a simple and stress-free return and refund process designed to give you complete confidence when shopping with us.
Our 30-Day Money-Back Promise
Try your purchase for a full 30 days — completely risk-free.
If you’re not happy with your order for any reason, simply contact us within 30 days of receiving your item, and we’ll issue a full refund — no questions asked.
✅ No need to return the item(s).
We believe in the quality of our products and the trust of our customers, so we don’t require you to send anything back. Just reach out to our team, and we’ll take care of the rest.
How to Request a Refund
To request a refund, simply follow these quick steps:
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Contact Us: Email our customer care team at support@camayya.com
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Provide Your Details: Include your Order Number and the full name used during purchase.
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Share Feedback (Optional): While not required, we appreciate hearing your honest thoughts — it helps us improve and serve you better.
Once your request is received, we’ll process your refund directly to your original payment method.
Damaged or Incorrect Orders
We take great care in preparing and packaging every order, but if your item arrives damaged, defective, or incorrect, please contact us immediately at support@camayya.com
Kindly include your Order Number and a photo of the issue, so we can review it promptly and send a free replacement without delay.
Frequently Asked Questions
How long will it take to receive my refund?
Refunds typically take 5–10 business days to appear on your original payment method. You’ll receive a confirmation email once the refund has been processed.
Do you refund shipping fees?
Shipping fees paid at checkout are non-refundable. Refunds apply only to the product price.
Does the 30-Day Guarantee apply to every order?
Yes — our “Happy Customer” 30-Day Guarantee applies to your first order so you can try CAMAYYA completely risk-free.
Contact Us
If you need help with a return, refund, or replacement, our customer support team is here for you:
Trade Name: CAMAYYA
Email: support@camayya.com
Phone: +44 7490 321763 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 7 Park Row, Leeds, United Kingdom, LS1 5HD
Company Information
Company Name: CAMAYA LIMITED
Company Number: 16849278